2017 has not been a great year for the airline industry when it comes to customer service problems and personal injury lawsuits. This year alone, there have been several high-profile incidents involving possible abuses of customers on major airlines, including:
- The infamous United Airlines incident in April, in which a man was forcibly dragged from his seat when he refused to leave the airplane due to overbooking. As a result of his confrontation with airline security officers, the passenger suffered a concussion and the loss of several teeth.
- An incident on American Airlines in which a mother of twins alleged that a flight attendant hit her with a stroller during boarding of an aircraft. When a fellow passenger called out the flight attendant in question, he responded by challenging the passenger to a physical fight.